What personal information do we collect from the people that visit our website?
When registering or logging on to our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience. We also receive and store certain types of information whenever you interact with us. Our authorized agents automatically receive and record certain “traffic data” on our server logs from your browser including your IP address, cookie information (see below), and the page you requested. We use this information to help diagnose problems with our servers, analyze trends and administer the Site. We may also collect and display the total counts that a page has been viewed.
When do we collect information?
We collect information from you when you register for or visit our site, make a purchase, sign up for our newsletter, respond to a survey or marketing communication or enter information on our site, or provide us with feedback.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience.
- To improve our website in order to better serve you.
- To allow us to better serve you in responding to your customer service requests.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible, but we do not warrant that the website is free from all such holes or vulnerabilities.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All financial transactions are processed through our gateway provider and are not stored or processed on our servers.
Do we use “cookies”?
Our cookies only collect personally identifiable information when you are logged in to our site. The “help” portion of the toolbar on the majority of browsers will direct you on how to prevent your browser from accepting new cookies, how to command the browser to tell you when you receive a new cookie, or how to fully disable cookies.
If users disable cookies in their browser, some features will be disabled and may not function properly, including features that make your site experience more efficient and you will not be able to log in to the Site.
We do not sell, trade, or otherwise transfer to outside parties your PII unless we provide users with advance notice. Please note that this does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
Aggregated, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of the Site, to prepare reports on its activities and share them with other Google services.
Google may use the data collected to contextualize and personalize the ads of its own advertising network. In connection with using Google Analytics we have implemented the following:
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
How does our site handle Do Not Track signals?
We honor Do Not Track signals, and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place except for when users log in to the forums on the website. You cannot access the lead management system without a cookie being set.
COPPA (Children Online Privacy Protection Act)
We are committed to protecting the privacy of children. The Site is not designed or intended to attract children under the age of 18. We do not knowingly collect PII online from visitors in this age group, and we will delete information from a person in that age group as quickly as possible upon receipt of notice that such information has been collected.
Communicating with Us
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and send information and updates pertaining to orders.
- Send you additional information related to products and/or services.
- Market to our mailing list or continue to send emails after the original transaction has occurred.
We periodically email our users about new products and services, discounts, special promotions or upcoming events. If you do not wish to receive such emails in the future, simply click the “unsubscribe” link on any promotional email you receive from us.